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Contact Information

For appointments, inquiries, or urgent matters, please use the information below to reach us directly.

Email

consultant.metabolicmedicine@proton.me

We typically respond to emails within 24 hours during business days.

Phone

07405 713222

Available Monday to Friday, 9:00 AM to 5:00 PM. Voicemails will be returned promptly.

Main Location

The Lodge Royal Victoria Infirmary
Queen Victoria Road
Newcastle upon Tyne
NE1 4LP

Clinic Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 4:00 PM
Saturday & SundayClosed

Our Locations

Click on a location to view its details and directions

Map of Royal Victoria Infirmary
Map of Freeman Hospital
Map of Nuffield Health
Map of Spire Washington

Referrals

Information for healthcare professionals

GP and Specialist Referrals

We welcome referrals from general practitioners and other specialists. Please use one of the following methods to refer your patients to our clinic:

Private Referrals

For private patient referrals, please contact us at:

NHS Referrals

Please send all NHS referrals via the NHS e-Referral Service (e-RS).

Required Information

To ensure prompt processing of referrals, please include:

  • Patient's full name, date of birth, and contact details
  • Reason for referral
  • Relevant medical history
  • Current medications
  • Recent laboratory results (if available)

Insurance Information

Dr. Luvai is accredited by major insurance providers. Insurance patients should obtain pre-authorization from their provider prior to consultation.

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Pre-authorization

Insurance patients should contact their provider before initial consultation, diagnostic tests, or treatment plans.

An authorization number will be provided by your insurance company. Please send it in advance or bring it to your appointment.

Accepted Providers

Dr. Luvai is recognised by all major UK private medical insurance providers. For specific questions about your coverage, please contact your provider directly.